FAQ About iBorn

• Are you a trading company or a manufacturer?

We are a manufacturer, with factory in Dongguan city, Guangdong province.

 

 

• What are the advantages of your company?

We are direct factory who controls cost and quality from the source.

Strong R&D capability, obtained 100 patents. With intelligent production line, improve the product quality and production capacity, fast delivery time! Strict quality control and full inspection, ensure every battery delivered to customer with good quality! 

 

 

• Is the battery safe?

Yes, we have online X-Ray full inspection to ensure the safety of the internal structure of the battery cell. And for battery pack, it has protection-circuit board to protect from over-charge, over-discharge, over current, over temperature, short circuit, etc. All our batteries are strictly inspected before shipping.

 

 

• What kind of certificates your products have acquired?

Most of our products have acquired MSDS, UN38.3, IEC62133, CE, RoHS, UL etc.

 

 

• Can you supply OEM&ODM service?

Yes, please feel free to contact us for more information.

 

 

 

• Do you have MOQ?

For normal cells, no MOQ. Small order is also welcome. 

More quantity has better price. For battery pack, pls contact us to share your exact requirement.

 

 

• What is your term of payment?

We suppport T/T, L/C, PayPal, Western Union, and so on.

 

 

• Can I get samples to test?  

Yes, we can offer samples for your testing.

 

• What is the lead time?

It is 7-15 days for samples, 30-35 days for bulk order.

 

 

• How do you ship the goods to customers?

For samples, we can ship by express such as UPS, FedEx, DHL. 

For bulk order, we can ship by air, by sea or by road.

 

 

 

• Do you provide after-sales warranty?

Yes. Normally the lithium battery warranty is 12 months; for LiFePO4 battery, we can support 2-5 years. 

 

 

 

• How long can the battery be stored?

At normal temperature, the batteries can be stored for one year without using. But to keep the battery 

performance at high level, we suggest you doing a charging & discharging cycle every 6 months.